Deborah Jones explains the steps embroiderers need to take when upgrading to a multi-head machine

Multi-head operations require a good multi-tasker

All habits – both good and bad – become magnified when expanding from operating single-head embroidery equipment to a multi-head configuration. Suddenly time, space and materials are more precious, making everything from work orders and shop layout subject to scrutiny.

Running multi-head machines requires more planning and organisation, but completing sew-outs of six or 12 garments in a single bound is the reward. Let’s look at important things you must consider when working in a multi-head operation.

Shop layout

Modern multi-head embroidery shop layout is based on teamwork. Twenty or 30 years ago, shops often were configured so that machines faced each other and a hooping table was placed in between. In this scenario, each operator used her side of the hooping table and operated her own machine — usually a 12-head model.

In the late 1990s and early 2000s, order sizes for corporate and ready-to-wear customised apparel became smaller and were placed closer to the time they were needed. This just-in-time ordering is connected to a change for the better in multi-head shop layouts. It was no longer as effective to assign an operator to an individual machine, so the team concept became more popular.

Multi-head machines were no longer arranged with a hooping table between them. Because it impeded the flow of operators among the machines, the hooping table was moved to a central location at the head of a U-shape arrangement or incorporated into an L-shape.

This layout allows an operator to thread, load and repair thread breaks on any machine that is stopped, rather than only the one to which that person is assigned. Laying appliqués takes half the time when two operators share the task and jobs can be set up in a fraction of the time. The more open team layout also makes it easy to move materials within the embroidery area.

Personnel and training

Training in a multi-head shop is different than that in a single-head operation. Some people may be better suited to single-head machines over multi-heads, or vice versa. Regardless, any embroiderer needs to be a good multi-tasker who pays attention to detail. Multi-head operators also must be more active and do more repetitive tasks. I like to pair the trainee with an experienced multi-head operator. It helps to build the kind of teamwork from the beginning that will become rhythmic and efficient within the work pod.

Receiving and inspection

It’s important to efficiently receive, count and inspect blank goods for correct size, style, colour and quality. You don’t want to get a job set up for a multi-head machine and have to stop production because the shirts don’t have pockets or the pockets are sewn crooked.

If manufacturing defects or stains are detected during the receiving process, the items must be returned. By checking early, you may be able to have them replaced and still meet the customer’s deadline.

Because defective items that have been embroidered usually can’t be returned, don’t bypass this step.

Place the inspected items in a staging area. This is similar to a holding area, where the goods ‘hang out’ until all components are available, including thread, digitising, garments, stabiliser and any other special items.

The staging area makes it easy to find a contingent order if an existing one must be pulled from a machine or gets cancelled. Work orders should be displayed inside a clear job jacket and travel with the goods throughout production.


In the staging area, any items awaiting embroidery are arranged according to the schedule. For shops in which I managed production, I designed a schedule planner. All the orders were entered in it, including the time estimates for each job. After assigning jobs to specific machines, the production hours easily could be totalled, revealing available production time, or whether extra shifts or overtime was needed.

I recommend building a buffer of about 20% into the actual schedule, allowing for machine malfunction, employee absence and other unexpected downtime. This also ensures that the schedule can consistently be met or exceeded, which builds team morale.

Anticipation is required to effectively transition from one job to the next. Can some thread colours be changed before the end of the current job? It’s not correct to say that being efficient is more important on a multi-head machine than on a single-head because the latter represents 100% of your production. Still, there is a higher cost and reward at stake with multi-head equipment, so anticipation pays off in time savings at the setup stage.

The pre-production stitch out should be alongside the order, proper hoops should be pulled and the appropriate stabilisers should be cut. For multi-head shops, I recommend keeping three hoops per head in its most-used hoop sizes, such as for left-chest embroidery. If a hoop breaks, you still have at least two hoops per head. Also, at the beginning of a job, hoop all three sets. This way, if an interruption prevents hooping the next run completely, you have a ‘draw’ pile.

Efficiency at the machine can be one of the most enjoyable areas of production. Some people don’t think it sounds like fun to embroider 200 quantities of the same thing, but I suggest trying it on a multi-head. I always enjoyed seeing how I could gain efficiencies at the machine. Even something small — such as hooping the entire next run by the end of the third colour instead of the fourth — was fun.

Anyone who has ever enjoyed production knows what I’m talking about. It’s a game, but a satisfying and worthwhile one.

Some shops require the embroidery machine operators to do the finishing and inspection. For space, productivity and focus reasons, this generally isn’t a great system. Still, whether it’s practical depends on the type of work.

Generally, it’s best to have a finishing area set up specifically for trimming, folding, bagging and so on. Have two people sign off on each order. The second person may do a spot check only, but it’s good to have two sets of eyes on each completed job.


A high-quality multi-head production shop should have a wastage rate of about 1%. When I was managing production, the allowable wastage rate on contract embroidery was 2%. There was a line in the inspection section of each work order for the number of ‘seconds’ produced in the order and how many were ‘wasted’, meaning they were undeliverable. When properly managed, tracking wastage provides a barometer of the skill — and even the morale — in a multi-head shop.

Procedures used in single-head shops may be ineffective or inefficient in multi-head shops. Fortunately, the best practices outlined here can be replicated on a smaller scale for single-head shops. Then, when you decide to move to a multi-head, you’ll already have your mojo.

Deborah Jones is a commercial and home embroiderer with more than 30 years’ experience in the computerised embroidery field. She runs and regularly speaks at the Imprinted Sportswear Shows (ISS).

Article reprinted with the permission of Impressions magazine, Emerald Expositions, USA.