Web hosting experts Fasthosts has shared its top five tops for keeping your customers secure online, following recent research suggesting a rise in ecommerce fraud in 2021
As ecommerce displays exponential growth over the past year, unfortunately so does online fraud, with the latest study from Juniper Research predicting a 18% increase in cybercrime over the course of 2021, explained Fasthosts.
“The security of your shoppers should be your biggest priority. Putting customers’ details at risk of fraud and identity theft can irreparably damage a brand, so use this time wisely to ensure you have the procedures in place to keep your shoppers safe.”
To ensure your shoppers’ cyber security, Fasthosts has revealed its top five tips for keeping customers secure on your website.
1. Stop stockpiling personal data
The most straightforward way to improve your site’s cyber security is by regularly purging old data. This means establishing a procedure that deletes customers’ personal and payment details as short a while as possible after a transaction has processed. By erasing information when it’s no longer needed, you’re immediately minimising the chance of a breach.
2. Make high-strength passwords your priority
No matter how sophisticated your on-site security measures are, a hacker will almost always decipher a weak password. To get around this, encourage uses to choose a complex combination of characters, including a capital, lowercase, number and special. A poorly chosen password will unlock a world of possibility for a hacker, with personal and financial details on display, so it’s important to insist on an uncrackable phrase.
3. Keep on top of outstanding security updates
Third party apps can help to offer an immersive and attractive online experience, but they’re also a haven for hackers, and are constantly being probed for weaknesses. App developers regularly release updates to improve security, but it’s often up to ecommerce business owners to action these updates.
4. Ensure compulsory PCI compliancy
The Payment Card Industry has a series of Data Security Standards, more commonly known as the PCI DSS, that businesses should abide by to keep passwords and payment details secure. Adhering to these standards goes a long way towards ensuring cyber security for customers. All businesses that process even one card transaction should comply with PCI standards.
5. Double down and encrypt your data
Ensuring your site is encrypted means that, even in the event of hacking, breached data is often rendered useless. Secure Sockets Layer (SSL) is a measure that protects you and your customers’ information through 256-bit encryption. You’ll know if a site is SSL certificated immediately because you’ll notice a padlock in the address bar and the URL will begin with ‘https://’ rather than ‘http://’.