Suppliers to the textile and garment decoration industry have had to adjust their operations in light of the coronavirus outbreak — we’re collating and updating the suppliers’ latest information on customer order, shipping and delivery options and more
[Updated on 19 May 2020]
Absolute Apparel will resume normal shipping from Monday 20 April, with free delivery available for orders over £100 ex VAT.
The company said: “Please note we are operating on a reduced staffing level and with social distancing measures in place, this may impact our usual lead time. We will attempt to dispatch all orders on the same day.”
Amaya Sales UK
Amaya currently has a limited number of staff taking orders and shipping for consumables and spare parts, with UK deliveries running as normal.
The company said it is working with its supply chain to ensure there are no disruptions to service, and that its goods continue to move successfully through Europe and across the globe.
“Please ensure you do provide us with email and telephone details when you order so we can add this information to your package, which will assist in a smooth delivery. If your business is operating a lockdown policy and has any different delivery instructions, do let us know.”
Amaya also has technical staff available to deal with any issues, and will continue to install and service equipment where customers are happy for them to do so — its personnel will follow the strictest hygiene standards, whilst guidelines allow.
“We will, of course, continue to monitor the situation and make adjustments to our policy as the news unfolds.”
The company has re-opened its factory with only one member of staff on duty to deal with the orders from our customers who supply personal protective equipment to NHS and other frontline organisations.
If customers require any urgent products for orders then email [email protected]. The email is monitored off site, and the company will endeavour to fulfil customer orders, subject to longer delivery times.
ETC is no longer conducting any face-to-face visits with customers until the government advises it’s safe to do so, and all external visits to its premises by customers/visitors have been suspended.
GS UK is still open for business, with a small team processing and despatching thread and print supplies. Customer orders can be placed online, with orders despatched Monday to Friday, except on bank holidays. GS UK’s laser cutting service is also still fulfilling orders.
Hybrid Services is still operational and despatching customers orders. The company said: “As our robust supply chain with Mimaki remains fully functional, we are able to process ink, consumable and spare part orders as long as our delivery partners continue to operate. Hybrid’s remote working structure enables the Tech Support team to operate as normal and they are contactable by telephone and email.
“Our service engineers will be attending only business critical service visits and updated guidelines for engineers and customers will be advised when visits are booked to ensure the safety of our colleagues and customers
“All other areas of the business continue to operate and are available for customers and partners via phone and email.”
Madeira is continuing to process and dispatch customer orders. The company is currently despatching from its warehouse three days per week, this is being reviewed weekly as it monitors demand.
Orders can be placed via Madeira’s online shop: shop.madeira.co.uk or by emailing: [email protected], with product information available via its website.
MHM Direct GB
MHM Direct GB is able to despatch orders from a safe location once a week. All orders are being despatched on the following Monday. The company’s staff is working from home and is taking calls and emails as usual.
PenCarrie will resume customer ordering and shipping from Monday 20 April, with an order cut off time of 5pm from Monday to Friday.
The company said it’s a “two to three working day lead time for us to pick your orders prior to despatch.”
Priority is given to orders supplying essential frontline roles, and key worker uniform and PPE.
Ralawise has announced that it will resume shipping customers’ orders from Thursday 23 April.
The multi-brand distributor is currently finalising the preparations and implementation of ‘Despatch Safe’, which will see staff returning to work voluntarily and the company continuing to prioritise the safety and well-being of all its employees.
Customers can place orders through the Ralawise website, with an initial order cut-off time of 16:00 BST. Orders will be despatched in chronological order with the distributor anticipating a 2-5 day despatch time during the initial start up phase. Weekend order processing will remain suspended and there will be a longer processing period required for returns.
Resolute DTG is shipping all consumable orders in the UK and Europe as normal. The company also manufactures and supplies hand sanitiser, which it has been giving away for free with ink orders.
The company said: “In line with government guidelines, we would like to inform all our customers and suppliers that for the safety and wellbeing of both our staff and their family members, the office is now unattended with immediate effect.
“Emails to our sales and tech team are being closely monitored by directors, and will be dealt with as soon as possible, with special emphasis on customers that we know are providing services to the NHS.”
Screen Print World
Screen Print World continues to operate two days a week, taking customer orders through its website only.
Stocks Sewing Machines
The company said: “As of Monday 18th May 2020, our Leeds office is open with our usual business hours.
“To maintain the safety of our customers and staff, we have suspended all appointments and equipment demonstrations at our showroom until further notice. We will soon be offering online demonstrations for machinery and equipment. Should you require this option, or request any further information, please contact us.
“Our online shop is operating as usual, with daily dispatches and next day delivery available. Orders are not able to be collected in store, and are available for delivery only to maintain the safety of customers and staff.
“Regarding machine repair and service, we are asking that where possible, machines are sent into our warehouse, however we understand that in some cases this will not be possible. For those cases, we are sending out engineers to customers premises for service or repair work to be carried out whilst maintaining social distancing.”
TheMagicTouch has resumed despatching online customer orders from Monday to Friday, before the cut off time of 2pm.
Customers must be registered to order, and can also use the voucher code: MAY2020 to receive free delivery with their next order.*
You should contact TMT directly if you experience any issues with registering, and volume discounts and special pricing will automatically apply when your registration has been approved.
Any orders placed by email or telephone could be delayed subject to payment procedures.
The company’s technical and sales support continues to be available as normal on the switchboard number 01582 671444.
(*Mainland UK only, excludes Northern Ireland, Ireland, Scottish Highlands and offshore Islands – with a minimum spend of £150, and not including equipment or mugs).
Xpres is currently shipping orders daily for UK customers, but is only able to offer a standard carriage service at present, which may take up to 72 hours. The company has also reopened its online ordering facility.